Notice:
Our contact center will be closed from 10 am to 1 pm, on Thursday, April 25 for an all-staff training event. You can still access your benefits and claims information online. We apologize for any inconvenience and look forward to helping you again soon!
Site Support
Here you’ll find important information about our office closures and site availability.
2022 holiday office closures
New Year's Day 2022 (Observed): 12/31/21
Martin Luther King Jr. Day: 01/17/22
President's Day: 02/21/22
Memorial Day: 05/30/22
Independence Day: 07/04/22
Labor Day: 09/05/22
Thanksgiving: 11/24/22
Day After Thanksgiving: 11/25/22
Christmas Eve (Observed): 12/23/22
Christmas Day (Observed): 12/26/22
New Year's Day 2023 (Observed): 01/02/23
Availability of web applications for patients
New Year's 2022: 01/01/22
MySmile®: 24/7 unless down for scheduled maintenance
MySmile Cost Genie℠: 24/7 unless down for scheduled maintenance
Delta Dental mobile app: 24/7 unless down for scheduled maintenance
Check your coverage: 5am to midnight PT, 7 days a week
Claim status: 5am to midnight PT, 7 days a week
Availability of web applications for providers
Online fee view: 5am to midnight PT, 7 days a week
Check patient benefits: 5am to midnight PT, 7 days a week
Availability of web applications for producers and employers
Online enrollment: 5am to midnight PT, 7 days a week
Online reporting: 24/7 unless down for scheduled maintenance
Online proposal: 24/7 unless down for scheduled maintenance
ID cards: 5am to midnight PT, 7 days a week
Supported browsers
Desktop: Chrome, Safari, Microsoft Edge (New Chromium version), Microsoft IE Legacy, Chrome Mobile App, Android Webview, Samsung Internet, Safari Mobile App, Safari in App, Opera, Amazon Silk
Mobile: iPhone5 (iOS 7), iPad 3rd Gen (iOS 7), iPhone 6 (iOS 8), Samsung phone and tablet, LG/Google Phone
