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Site support

Here you’ll find important information about our office closures and site availability.

2017 holiday office closures

Memorial Day: Monday, May 29th

Independence Day: Tuesday, July 4th

Labor Day: Monday, September 4th

Thanksgiving: Thursday, November 23th - Friday, November 24th

Christmas Eve & Day: Monday, December 25th - Tuesday, December 26th

2017 scheduled IT maintenance*

January 21th - 22nd

April 15th - 16th

May 13th - 14th

June 10th - 11th

July 22nd - 23rd

August 12th - 13th

September 23rd - 24th

October14th - 15th

November 9th - 10th

December 9th - 10th

*Disclaimer: We strive to ensure you have access to your online account and tools. The maintenance weekends listed above may not always impact the website, but unexpected problems and outages can occur. Note that Friday maintenance will start after 7 pm PST.

Availability of web applications for patients

MySmile®: 24/7 unless down for scheduled maintenance

MySmile Cost Genie℠: 24/7 unless down for scheduled maintenance

Delta Dental mobile app: 24/7 unless down for scheduled maintenance

Check your coverage: 5am to midnight PST, 7 days a week

Claim status: 5am to midnight PST, 7 days a week

Availability of web applications for providers

Fee filing: 5am to midnight PST, 7 days a week

Check patient benefits: 5am to midnight PST, 7 days a week

Availability of web applications for producers and employers

Online enrollment: 5am to midnight PST, 7 days a week

Online reporting: 24/7 unless down for scheduled maintenance

Online proposal: 24/7 unless down for scheduled maintenance

ID cards: 5am to midnight PST, 7 days a week

Claim status: 5am to midnight PST, 7 days a week

Supported browsers

Desktop: IE 10, IE 11, Chrome, Firefox, Safari 7, Safari 8

Mobile: iPhone5 (iOS 7), iPad 3rd Gen (iOS 7), iPhone 6 (iOS 8), Samsung phone and tablet, LG/Google Phone

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