The following are dental benefits questions frequently asked by employers:
What is the minimum number of employees needed to purchase a Washington Dental Service plan?
Eligible groups must have a definite employer-employee relationship, with a minimum of five full-time employees. Full-time employment is defined as a minimum of 20 hours per week. (Full-time employees hired in a temporary or seasonal capacity are not eligible for coverage.)
Whom do I contact if I have more questions?
Do you have a question that does not appear in this list? You can send your question to info@deltadentalwa.com.
If you need the definition of a particular term, check our Glossary of Dental and Benefits Terms.
Whom do I contact to order supplies?
You can contact Washington Dental Service by e-mail at SRequest@deltadentalwa.com or by telephone at (206) 528-2390. When placing a request for supplies, please be as specific as possible on your request to ensure that we send you the correct materials. When requesting directories, be sure to specify which directory; for example, DeltaPremier, DeltaPreferred option or DeltaCare.
How does Washington Dental Service cover my employees in other states?
Washington Dental Service will cover employees out of the state of Washington. Employees will be responsible for having their dentist submit claims to Washington Dental Service for reimbursement when treatment is received outside Washington state. Payment is based on either the dentist's charge or the amount that would have been payable if treatment was provided by a Washington Dental Service member dentist, whichever is less. If the dentist is a member of his or her state Delta Dental plan, payment is based on the dentist's approved or filed fee with that state.
Washington Dental Service also participates in a nationwide product-designed specifically for multistate employer groups. This multi-product line offers Washington employers the advantage of centralized, single-site administration with us. Employees may select from more than 118,000 participating providers nationwide.
When will my group be effective?
Provided we receive all of the required information within five business days prior to the end of a month, coverage will be effective the first day of the following month.
Whom do I call with claim and premium billing questions?
All questions on claims should be directed to our Customer Service Department at 1-800-554-1907. Washington Dental Service assigns each group a Group Administrative Representative who will be able to answer all premium billing questions. If you are not sure who your Group Administrative Representative is, you can call the general Group Administrative number, 1-800-408-9850.