The following are dental benefits questions frequently asked by employers:
What is the minimum number of employees needed to purchase a Washington Dental Service plan?
Eligible groups must have a definite employer-employee relationship, with a minimum of five full-time employees. Full-time employment is defined as a minimum of 20 hours per week. (Full-time employees hired in a temporary or seasonal capacity are not eligible for coverage.)
Whom do I contact if I have more questions?
Do you have a question that does not appear in this list? You can send your question to info@deltadentalwa.com.
If you need the definition of a particular term, check our Glossary of Dental and Benefits Terms.
Whom do I contact to order supplies?
You can contact Washington Dental Service by e-mail at SRequest@deltadentalwa.com or by telephone at (206) 528-2390. When placing a request for supplies, please be as specific as possible on your request to ensure that we send you the correct materials. As an example, when requesting directories, be sure to specify which directory: Delta Dental Premier, Delta Dental PPO or DeltaCare.
How does Washington Dental Service cover my employees in other states?
Washington Dental Service will cover employees out of the state of Washington. Delta Dental member dentists are responsible for submitting a Delta Dental patient's claims; however, if a non-member dentist is seen, the employee is responsible for having the dentist complete and sign claim forms. The employee will then need to submit the claim to Washington Dental Service in Seattle. Payment is based on either the dentist's charge or the amount that would have been payable if treatment was provided by a Washington Dental Service member dentist, whichever is less. If the dentist is a member of his or her state Delta Dental plan, payment is based on the dentist's approved filed fee with that state or Washington Dental Service's maximum allowable fees for participating WDS dentist, which ever is less.
Washington Dental Service also participates in a nationwide product-designed specifically for multi-state employer groups. This multi-product line offers Washington employers the advantage of centralized, single-site administration with us. Employees may select from more than 118,000 participating providers nationwide.
When will my group be effective?
Provided we receive all of the required information within five business days prior to the end of a month, coverage will be effective the first day of the following month.
Whom do I call with claim and benefit information questions?
All questions on claims and benefits should be directed to our Customer Service Department at (800) 554-1907 assistance.
Whom do I call with eligibility and billing questions?
Washington Dental Service assigns each group a Group Administration Representative who is available to assist with eligibility and billing premium questions. If you are not sure who your representative is, you can call the Group Administration Department at (800) 408-9850 for assistance.